Terms and conditions

Please read these terms and conditions carefully before using Freedom Dogstay's services.

Your use of our services is conditioned on your acceptance and compliance with these terms.

We reserve the right to refuse admission of any dog we deem to be unsuitable for boarding at Freedom Dogstay for any reason. A full refund will be given in this circumstance.

We reserve the right to require your emergency contact person to remove your dog from our premises for any reason (including without limitation where your dog is causing undue stress to other dogs, is aggressive or barking persistently to our sole opinion)

All charges are set out on Freedom Dogstay website and price list. The client agrees to these charges for the services and that they will be paid in full before they collect their pet.

Your pets are boarded at your own risk. As such, you are responsible for any damage that may be caused by your pet to any other animal, staff, person or property.

Cancellation of bookings and unused days during high season periods will incur charges for all days booked.

A deposit of 50% of the total boarding fee is to be deposited once the booking is made and that the booking will not be confirmed until this deposit is received. The balance of fees are to be paid before your dog is picked up.

You acknowledge & agree that we are bound by Auckland Councils noise regulations and we will not accommodate an overly vocal dog above reasonable levels of barking at any time.

We reserve the right to require your emergency contact person to remove your dog from our premises for any reason (including without limitation where your dog is causing undue stress to other dogs, is aggressive or barking persistently to our sole opinion)

All dogs staying at Freedom Dogstay must be fully vaccinated; wormed and flea treated, and provide current proof of vaccination on arrival. Failure to provide a valid vaccination card for each dog staying gives Freedom Dogstay the right to refuse boarding.All dogs staying at Freedom Dogstay need to have NZ Boarding Kennel appropriate and approved Veterinary vaccinations. All dogs must be fully vaccinated,wormed and flea treated, and provide current proof of vaccination on arrival.Dogs staying at Freedom Dogstay require vaccinations from Parvo Virus, Distemper, Hepatitis (Vanguard 5) Every 3 years, and not more recent than 7 days.  Leptosprosis and Kennel Cough. Yearly and not more recent than 7 days. 

Dogs staying at Freedom Dogstay are to be neutered and socialized.Freedom Dogstay reserve the right to administer worming/flea products if deemed necessary at the Owner’s expense.

I understand and agree that should my dog "escape" Freedom Dogstay property due to but not limited to: bolting on a pack run, jumping fences, breaking or digging out of an area, breaking out of enclosures by any method, Freedom Dogstay will not be held liable for any costs associated or any damages caused to property, other animals or persons.  Freedom Dogstays enclosures are of a high standard and are perimeter checked regularly.  Freedom Dogstays external perimeter is 'Deer Fencing' with small squares bottom.  Freedom Dogstay reserves the right to recover costs of any local government prosecution caused by my dog escaping but not limited too, I agree that my dog is not of the escape type and have notified Freedom Dogstay of any issues regarding, I agree with Freedom Dogstays terms regarding my dog escaping.  Freedom Dogstay does not & will not admit 'escape' type dogs & I have been honest & forthcoming with my dogs behaviors. I have read this and understand Freedom Dogstay reserves the right to seek compensation as appropriate.I understand that Freedom Dogstay exercises dogs in a bush area which consists of Deer Fencing with small square bottom. I agree to my dog being exercised in this manner, unless I specifically state this on my membership form.  I accept all risks associated with this.

Freedom Dogstay may update its Terms and Conditions as needed and required. Terms & conditions can be found on the website as the primary & paramount version only, superceeding all paper or other digital versions